Salon Etiquette

CANCELLATION POLICY

Due to the nature of our business we require a minimum of 24 hours’ notice prior to cancelling any scheduled appointment(s). Unfortunately, appointments cancelled with less notice will result in a 50% cancellation charge.

Failure to attend an appointment without any notice will require full payment. As a result of this, future appointments will require a 50% deposit to secure your booking, unfortunately without this we cannot allow an appointment to be scheduled. Payments can be made over the telephone or via bank transfer. Please note: We NEVER store your card details.

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CHILDREN

We want our salon to appeal to as many people as possible and we love to meet your little ones, but children can be unpredictable and out of respect for others in the salon and the health and safety of your child, we ask that children attend the salon for a maximum of 30 minutes when under the age of 10 years. We ask that during this time they are under strict supervision as hot implements, sharp scissors and chemicals are continuously in use during our opening hours. Unfortunately we can not allow children in treatment rooms at any time.

GIFT VOUCHERS

Gift vouchers are available to purchase in salon for any specified treatment, service, course of treatment or money value. All gift vouchers are strictly valid for six months from the day of purchase. Due to the nature of the salon we must ask you to specify whether you wish for the voucher to be redeemed against clinic/beauty treatments or a Hairdressing service.

PATCH TESTING, SKIN TESTNG AND STRAND TESTING.

A test is essential 48hrs prior to any hair colouring, tinting and eye lash treatments and 2 week prior to any AW3 Laser treatment. This is to avoid any adverse reactions, without the required test unfortunately we can not proceed with treatment. We repeat testing every six months, during and post pregnancy, some treatments may require a test prior to every treatment. A signature is required following every test carried out.

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